We want you to feel comfortable shopping with Sunfox Vale. If you need to return an item, please review the following guidelines before sending anything back.
1. Return Period
Return requests must be submitted within 14 days of delivery.
Please contact us at assistanceline@sunfoxvale.com before sending a product back.
2. Return Conditions
To be eligible for a return, items should:
- Be unused and unworn
- Remain in their original condition
- Include the original packaging and included accessories
- Be free from scratches, stains, damage, perfume, cosmetics, or other signs of use
- Include the relevant order information
Items that have been altered, damaged through improper handling, or substantially used may not qualify for a return.
3. Non-Returnable Items
Unless required by applicable law, the following may not be eligible for return:
- Personalized or customized items
- Items marked as final sale or non-returnable
- Products that have been worn or damaged after delivery
- Items missing original packaging or components
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photos of the item and packaging so that we can review the issue and provide appropriate assistance.
5. Return Shipping
For returns due to personal preference or change of mind, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
If the return is caused by an incorrect or defective item confirmed by us, we will provide appropriate instructions regarding return shipping.
6. Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider or financial institution, additional processing time may be required before the refund appears in your account.
7. How to Request a Return
Please email:
with:
- Order number
- Product name
- Reason for the return
- Photos, when applicable
Please wait for our instructions before shipping the item back.
8. Contact
For questions about returns or refunds, please contact:
Sunfox Vale
Email: assistanceline@sunfoxvale.com